How Your Hospital Can Take
the Lead in Patient Experience
Vigo's Boost to Patient Satisfaction Scores (HCAHPS)
Now that patients and competing hospitals can access your Hospital Compare scores for patient satisfaction, there's every incentive for continual improvement. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey covers 10 patient experience metrics. All 10 of the metrics are driven by the quality of communication between the hospital and patient.
The Vigo Interactive Patient Communication System from Allen Technologies serves as a convenient 24/7, two-way communications platform that reinforces the in-person dialogue between patient and staff.
Vigo assists the patient satisfaction initiatives at your hospital
- Staff communication
- Pain control
- Response time
- Rx Education
- Room environment
